Thursday 30 October 2008

Holiday from hell for Kirsty Cobbs and her family

A FAMILY’S holiday in Majorca was ruined after all 16 of them were struck down by vomiting and diarrhoea.

Despite returning home from the holiday in Majorca a month ago, some of the family are still unwell and have had to seek medical help.

A member of the family was taken ill within 24 hours of arriving at the Hotel Jupiter in Alcudia and, one by one, the rest of the family were affected.

Mother Kirsty Cobbs, 25, who booked the holiday through First Choice, said: “The hotel management claimed an airborne virus was making people ill. They said extra cleaning was being carried out and simply advised us to drink lots of water.”

Despite these assurances from the management, the Cobbs were concerned about the cleanliness of the hotel.

Mrs Cobbs added: “Bathrooms and public areas were simply not clean enough — someone was sick in the pool and it was never drained.

“It seemed like everyone at the hotel was ill. People were being sick all the time — the whole experience was awful.”

To add to the family’s problems Mrs Cobbs was due to start a new job as a nursery nurse when she got back from Majorca, but she has been so ill that her employers have had to offer the position to someone else.

She said: “The last few weeks have been a real nightmare.”

The family have now contacted solicitors Ashton Morton Slack, who are appealing for any other holidaymakers staying at the hotel who were affected by this illness to come forward.

First Choice spokesperson Claire Ioannou said: “First Choice can confirm that a small proportion of guests reported sickness at the Hotel Jupiter around the time of the Cobbs family’s stay.

“When staff were alerted to the increased level of illness among guests, the hotel’s management and independent on-site hygiene company implemented and managed a full deep-cleaning program designed to reduce the spread of illness.

“The company also audit each part of the hotel on a monthly basis as standard.

“With these precautionary measures in place the sickness, which was believed to have been caused by an airborne virus brought into the hotel by a guest or member of staff, was brought under control."

1 comment:

  1. blimey - that sounded nasty - rubbish holiday that turned into

    ReplyDelete